Numerous times have customers called companies only to end up facing a silent line when being put on hold. Surveys have shown that majority of these callers will hang up calls while placed on a silent line hold. Because of this poor treatment, a business risks losing their customer for another company that treats them better. That is why it is important that a business make use of a virtual PBX phone system because it has music on-hold capabilities.
A music on-hold system provided by a business phone can make wonders for a company. It can be customized to play a song of choice to help keep callers on hold relax while waiting. It is advisable to choose soft melodious music so that callers will not feel impatient or annoyed by the tune. While the music is playing, an announcement can also be included to promote featured products or services that the company is offering. It also lets them know the latest news about the company to keep them updated.
Having a virtual PBX phone system offers many features which can truly benefit any organization. Being able to manage calls that cannot be done with a traditional phone is a major leap for agents that handle calls all day. It is already enough to answer numerous calls and a cranky caller is the last thing that they would want to talk to. With a music on-hold system, customers will wait much longer compared to a silent line. Businesses have testified that their callers have enjoyed the music they hear every time they call their lines.
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