Call Management and other Virtual Phone Services

Call management will enable you to have absolute control on the flow of your business call processes. This is a telecommunication feature that you can get from acquiring a virtual phone number. It contains call transfer, caller display, call waiting and click to call among many others. These services have their own different function in helping you manage your business communication.

1.) Call transfer - lets you direct calls to the appropriate extension and it helps ensure that calls will be received by the intended person.
2.) Caller display - shows you important information of who the caller is and what company they represent.
3.) Call waiting - keeps callers stay on the line without them being disconnected.
4.) Click to call – Callers would only need to click on a web link to contact your company. This feature gives clients the opportunity of reaching your business without using a phone.

Apart from the abovementioned services, this virtual phone number service can also be used to permanently block a phone number from ever contacting your business ever again with its call blocking service. This is a perfect phone service that you can use in dealing with unwanted and unnecessary calls.

Virtual phone numbers will also provide your company with a music on-hold service. This is a communication service that works together with call forwarding. When calls are being forwarded, music on-hold will let you play background music or prerecorded voice messages and greetings. The music on-hold system is an effective tool that you can employ to keep your customers on the line and help reduce instances of dropped calls

Features of Virtual Office Telephone

Exchanging of information via Internet telephony is possible with a virtual office telephone. This communication system uses the Internet as its medium in communication rather than employing traditional telephone lines and phone networks. It converts analog audio signals into a digital format that can be transferred via the Internet.

The exchange of information that is done in the Internet is comparatively much faster than does that are performed in phone lines. This enables the owners of virtual office phones to process more communication applications than those who have traditional telephones.

The virtual office phone also contains several features that would help you improve the quality of your telecommunication system. One of the features that is can provide for your business is the music on-hold system. This telecommunication feature enables you to play background music while calls are being transferred. It helps your customers maintain their interest on the call and stay on the line longer.

Clients who hear music on the phone will feel that their calls going to be attended to, while those that hear nothing may feel neglected and drop the call. Music that is played on the music on-hold can also be customized and recorded on your own specifications. This would allow you to create a music on-hold service that is uniquely your own.

Another feature that would benefit your business is the phone call divert service. This service permits you to route calls to different contact number extensions you have. It even allows you to transfer calls that are currently in progress. You can direct into which numbers the calls will be routed or transferred to. This service gives you control of the flow of communication in your company.